Cancellation & Returns Policy
This policy applies to packing materials and removal kits purchased through the Finest Van online shop.
1 Changing your mind
You may cancel most online orders without giving a reason from the date of the contract until 14 days after the day on which you, or a person nominated by you, receives the products.
To cancel, email enquiries@finestvan.co.uk or send us another clear statement confirming your decision. Please include your name, order number and the products you wish to return.
2 Returning products
After telling us that you wish to cancel, you must send the products back within 14 days to: Unit 1 Shire’s Yard, Hoyle Mill Road, Kinsley, West Yorkshire, WF9 5JB.
Please do not send products to our registered office unless we specifically ask you to do so.
If you are returning products because you have changed your mind, you must arrange your own courier and pay the return delivery cost. We will not arrange or pay for collection. You must send the products to the return address provided by us within 14 days of notifying us of your cancellation. We strongly recommend using a tracked service and retaining proof of postage.
3 Condition of returned products
Please return products complete and, where reasonably possible, in their original packaging. You may inspect products as you reasonably would in a shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the products’ nature, characteristics and function.
Examples of handling that may reduce value include assembling or using boxes, writing on them, using tape or protective materials, or returning an incomplete kit. A kit sold as one product should be returned with all of its components.
4 Refunds
We will refund the price paid for the returned products and the cost of our least expensive standard delivery option. If you selected a more expensive delivery service, we will not normally refund the additional amount.
We will issue the refund without undue delay and no later than 14 days after we receive the products back or, if earlier, 14 days after you provide evidence that they were sent back. We will use your original payment method unless you agree otherwise.
If you cancel before dispatch, any payment taken will be refunded promptly. Discounted and sale products have the same statutory cancellation rights as full-price products. The refund will be based on the amount you actually paid.
5 Faulty damaged missing or incorrect products
If a product is faulty, damaged, incomplete, incorrect or not as described, please contact us. We will provide the appropriate refund, replacement or other remedy required by law and cover any reasonable return or collection costs.
6 Exceptions
The change-of-mind cancellation right does not apply to personalised or custom-made products. Other statutory exceptions will apply only where rele- vant and where you have been informed before purchase. This does not affect your rights if a product is faulty, damaged or not as described.
Contact details
Finest Removals Ltd trading as Finest Van, 7 Bell Yard, London WC2A 2JR.
Company number 13548177. Email enquiries@finestvan.co.uk. Telephone 0207 870 1091.
1 Changing your mind
You may cancel most online orders without giving a reason from the date of the contract until 14 days after the day on which you, or a person nominated by you, receives the products.
To cancel, email enquiries@finestvan.co.uk or send us another clear statement confirming your decision. Please include your name, order number and the products you wish to return.
2 Returning products
After telling us that you wish to cancel, you must send the products back within 14 days to: Unit 1 Shire’s Yard, Hoyle Mill Road, Kinsley, West Yorkshire, WF9 5JB.
Please do not send products to our registered office unless we specifically ask you to do so.
If you are returning products because you have changed your mind, you must arrange your own courier and pay the return delivery cost. We will not arrange or pay for collection. You must send the products to the return address provided by us within 14 days of notifying us of your cancellation. We strongly recommend using a tracked service and retaining proof of postage.
3 Condition of returned products
Please return products complete and, where reasonably possible, in their original packaging. You may inspect products as you reasonably would in a shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the products’ nature, characteristics and function.
Examples of handling that may reduce value include assembling or using boxes, writing on them, using tape or protective materials, or returning an incomplete kit. A kit sold as one product should be returned with all of its components.
4 Refunds
We will refund the price paid for the returned products and the cost of our least expensive standard delivery option. If you selected a more expensive delivery service, we will not normally refund the additional amount.
We will issue the refund without undue delay and no later than 14 days after we receive the products back or, if earlier, 14 days after you provide evidence that they were sent back. We will use your original payment method unless you agree otherwise.
If you cancel before dispatch, any payment taken will be refunded promptly. Discounted and sale products have the same statutory cancellation rights as full-price products. The refund will be based on the amount you actually paid.
5 Faulty damaged missing or incorrect products
If a product is faulty, damaged, incomplete, incorrect or not as described, please contact us. We will provide the appropriate refund, replacement or other remedy required by law and cover any reasonable return or collection costs.
6 Exceptions
The change-of-mind cancellation right does not apply to personalised or custom-made products. Other statutory exceptions will apply only where rele- vant and where you have been informed before purchase. This does not affect your rights if a product is faulty, damaged or not as described.
Contact details
Finest Removals Ltd trading as Finest Van, 7 Bell Yard, London WC2A 2JR.
Company number 13548177. Email enquiries@finestvan.co.uk. Telephone 0207 870 1091.